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Description
ExtremeWorks PremierPLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with onsite labor for Covered Products (as definedherein)accordingto levels ofpurchase. In addition, customers are entitled to the Extreme Networks ManagedServices Gateway for realtimeaccess tonetwork health, performanceand security issues,saved configurations, an inventory database, and standardized network reports. A designated managedservicesaccount manager will be assigned, and scheduled review sessions held. The ExtremeWorks PremierPLUS - Onsite service is designed to identify potentially critical network situations and takeactions beforetheybecomebusiness disruptions.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned toevaluateandtakeaction to restorenormal service operations. (Installing Operational Software update or upgrade, arranging for an onsite parts replacement, apply configuration setting, etc.)
Specifications
UNSPSC Code
81111805
Brand
Own Brand
Category
Services
Product Type
Service
Service Description
Next Business Day
Service Duration
1 Year
Service Location
On-Site
Service Main Type
Technical
Service Response Time
Next Business Day
Service Type
Technical